Emotional intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy, and open relationships with your colleagues. 

Objectives

By the end of this module you'll be able to:

Identify the seven steps of emotional intelligence

Explain the importance of listening skills when communicating with emotional intelligence 

Explore ways of responding to conversations rather than reacting

Describe the role empathy plays when communicating with emotional intelligence